外貿(mào) 英語 函電范文：如何處理貨損投訴函電范文

　　Dear Mr. King:

　　We have received your letter of 16th.April , informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.

　　Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully.

　　We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage, but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us ,to which we hope you will agree.

　　外貿(mào)函電范文：如何處理貨損投訴函電范文

　　親愛的金先生：

　　我們已經(jīng)收到您4月16日的來信。信中說到我們所發(fā)貨給您的縫紉機破損情況是由于我們的包裝問題所引起的。

　　一收到您的來信，我就對這一事件高度重視，仔細研究了您的檢驗員所提供的報告。

　　我們確信貨物現(xiàn)在所受的損壞是因為在運送過程中某些特殊環(huán)境所引起的。因此我們并沒有責任來承擔這次損失。但是我們認為讓您單獨承擔這次貨損對您來說是非常不公平的。因此我們建議這次損失由我們雙方分攤。希望您能同意。