20 May 2005

　　Kee & Co., Ltd

　　34 Regent Street

　　London, UK

　　Dear Sirs:

　　Thank you for your letter of 20 May regarding your order no.354 for 8 carpets manufactured to your client's design and specifications.

　　We appreciate your problem. At the same time, we are sure that you can understand the difficulties we had in satisfying your client's complex specifications.

　　Since the consignment is a special design, made to order for your client, we are unable to return it to our in inventory. Consequently, we cannot honour your request.

　　Perhaps your client can find another use for these specially designed carpets.

　　Thank you for giving us this opportunity to explain the situation.

　　Yours faithfully,

　　Tony Smith

　　Chief Seller

　　——先生:

　　多謝五月二十日來信，提及第354號定單按照貴客戶指定設計和規格制作的八條地毯。

　　本公司誠意為貴公司效勞;同時亦希望貴公司諒解在切合貴客戶復雜要求時所遇到的困難。

　　由于該定單是專門訂造的，所以恕難接受退貨。

　　貴客戶或能就該批貨物作另外的安排。

　　上述事宜，還望諒察。

　　銷售部主任

　　托尼.斯密思謹上

　　2005年5月20日